Shipping Policy

Our product is held to the highest standards for quality and freshness. Upon arrival, all products should be thoroughly inspected and all caviar and other perishables immediately refrigerated.

Should there be a concern that the product as received is unsatisfactory, a claim must be made within 24 hours of receipt of the delivery. Upon notification, Zakyan will advise a return authorization code and specific return instructions.

No returns will be accepted without a prior return authorization.

We will not issue credit for a product that has been discarded or partially consumed. Due to the perishable nature of our product, we will not issue credit for product not received within two days of delivery due to incorrect or insufficient information provided by the customer and/or the absence of the recipient. Please be sure to retain all packaging in the event a return is necessary. Zakyan is not responsible for lost or stolen goods.

Please contact us should you have any questions, by e-mail or by telephone at: (480) 555-0103